Last week we kicked off with The One Where You Begin. You started shaping habits around transcripts, smart model-choices, and voice. That was your pilot episode. Now it’s time to meet your first character.

Say hello to Ross. In Friends, Ross is the one who always digs deeper. He explains, he compares, he connects dots. Sometimes a bit too much, but when you truly need depth, he is exactly who you want around. Inside Copilot, that’s your Researcher Agent: the partner that takes you beyond quick answers and one-line summaries, and helps you structure questions, scan information, compare perspectives, and turn raw input into something you can actually use.

Here’s the part everyone asks me: where do you find Ross? Open Copilot and go to Agents. In the Agents hub, search for “Researcher Agent” and add or pin it so it’s one tap away.

This is where transcripts become gold. Don’t stop at the Summarize button; that’s where nuance gets flattened. Bring your meeting into the conversation: reference the meeting by title or date and ask Copilot to pull the transcript, or paste the transcript content you’ve saved. Then ask the Researcher Agent to mine it: identify decisions, open questions, risks and opportunities, stakeholder concerns, and the three actions that move things forward. The difference is night and day: you move from “what happened” to “what matters and what’s next.”

Think of a leadership brief where you need the top risks and opportunities of AI in the legal sector. Ross won’t just list headlines; he will organize the landscape, point to sources, and outline implications you can present. Or imagine you need to compare ESG directions across regions. Instead of hopping through tabs, let the Researcher Agent lay out the differences, the why behind them, and a structure you can reuse in a deck or memo. This is not about asking for information; it’s about commissioning a first pass of real research and then adding your judgment on top.

Working with Ross is a habit in itself. Be precise about audience, industry and timeframe so the agent locks onto what matters. Ask for structure rather than a pile of paragraphs: comparisons, frameworks, one-pagers, decision memos. Treat the output as a strong draft. Your expertise is the edit that makes it land. Ross does the digging; you do the deciding.

Congratulations… you’ve just added depth to your cast. With Ross in the picture, you stop scratching the surface and start building arguments that travel. Next week, meet Monica, your Analyst Agent. She is detail-obsessed in the best possible way!